Giles & Team

Life Insurance Brokers Brisbane

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Independent life insurance brokers who put your needs first

For most people, life insurance is not something that comes to mind unless something happens that forces them to think about it. A new mortgage, a second child, a diagnosis that surprises a colleague, a discussion with a financial planner that raises issues that hadn’t previously occurred to them. It’s only when the situation is pressing, and the choices seem overwhelming, that people think seriously about life insurance. 

Solace Financial is a Brisbane-based independent financial advisory service that can help you work out what your real insurance needs are and make sure that you have the right insurance in place before life forces your hand. We are not tied to any insurance company or product provider. We are independent advisers working under our own Australian Financial Services Licence. We work for you. We are made up of qualified CFP professionals and in-house risk specialists. We evaluate your entire financial situation and then evaluate life insurance products available in the market before recommending a life insurance product that meets your needs, not a sales quota.

If you are aware that you need to talk to a life insurance adviser in Brisbane, then you can schedule a free initial consultation, and we can discuss your situation together.

Why life insurance advice matters more than most people expect

There’s a general assumption that life insurance is simple. You decide how much cover you need, and then you pay your premiums. And your family is set. But the reality is, the gap between what you think you have and what your family actually needs can be hundreds of thousands of dollars. And there are really two things that cause that gap: complexity that wasn’t factored in, and default cover that was never really designed for your life.

When your financial situation is more complex than a standard policy covers

A standard life insurance policy assumes a fairly straightforward picture. One income, one mortgage, and not a lot else to explain. But the reality of finances in Brisbane today is not like that at all. You may have an investment property as well as a family home, a business with debt against your name, children from a previous relationship with specific financial commitments, or aging parents to support.

Each one of those layers will affect the amount and type of cover you need. A one-size-fits-all approach from a comparison website will not be able to take into account your business loan risk, your binding death benefit nomination arrangement, and the fact that your ex-spouse has a legitimate claim to part of your estate. That is when advice pays for itself, many times over. Our personal insurance advisors will work through all of that complexity with you to ensure that nothing is left out.

The gap between super-held cover and what your family actually needs

It’s the most common blind spot we encounter when working with Brisbane families. You have some form of life insurance through your super; therefore, you think you’re covered. However, what you don’t know is that the default super cover, although cheap, is generic. It pays out between $100,000 to $300,000 if you die. Sounds good, but let’s crunch some numbers.

Consider a family with a mortgage of $650,000, children less than ten years of age, and one breadwinner who earns $120,000 a year. What happens if this breadwinner dies? They must pay off the mortgage, support their children for at least 15 years, pay for their education, and replace their lost income, which was sustaining them in the first place. A default superannuation payment of $200,000 is nowhere near enough. After paying for a funeral and burial, and any other debts, they might be able to afford 18 months of mortgage payments.

There’s also a structural problem with life insurance held within superannuation, which pays out to the trustee of the superannuation fund rather than your family directly. The manner and timing of the payout will depend on your nominations and your overall estate plan, and in some cases, the discretion of the trustee. If your nominations have not been kept current and binding, the money may not go to the people you want it to go to, or it may not go for months when your family can least afford to wait for it. The manner in which your superannuation fund makes decisions about this is part of the process of getting your life insurance right, and this is covered by our superannuation advice service.

We review your super-held cover as part of all life insurance work. There are certainly times when it makes sense to keep some cover inside super for tax benefits. There are also times when the restrictions and limitations make it better to hold cover outside super. The answer depends on your financial situation and your estate structure.

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Life insurance cover options we advise on

Life insurance is not a single item, but rather a category of insurance that comprises a variety of insurance types, all of which offer protection against various risks. It is a combination of insurance types, and this is determined by your income, debts, family, and any continuing commitments you might have in case something happens to you.

Life cover (death benefit)

Life cover pays a lump sum to your chosen loved ones when you pass away. The idea behind it is simple: to replace the security that your income and your presence provided to your family. The lump sum must be enough to pay off your mortgage, support your family for a certain number of years, provide for your kids’ education, and settle any other outstanding debts or obligations you have.

The figure varies from person to person. A professional with no dependents and a modest-sized mortgage might require $300,000, while a breadwinner with a family of four, a $700,000 mortgage, and a stay-at-home partner might require twice that amount or more. We don’t use any formulas or rules of thumb to determine your actual need.

Total and permanent disability (TPD)

If you become permanently disabled and unable to work again, TPD cover pays a lump sum. This is something that people do not think about, but statistics prove that you are more likely to be permanently disabled during your working life than you are to die. The cost of permanent disability is higher than death because you are still alive and still using resources, even if you need to be taken care of.

TPD can be based on “any occupation” or “own occupation.” This distinction makes a huge difference when you need to claim. “Any occupation” means you need to be unable to work in any job suitable to your education and experience. “Own occupation” means you need to be unable to work in your specific job. I think own occupation cover should be recommended to most clients, but it does come at a higher price.

Trauma and critical illness cover

A serious diagnosis can completely disrupt your finances, even if you eventually make a recovery. Trauma cover provides a lump sum payment if you’re diagnosed with a specific condition, such as cancer or a heart attack. You don’t have to be permanently disabled like you would need to be with a TPD policy. You simply need a diagnosis.

The benefit here is the flexibility it offers. The trauma benefit lets you stop working to focus on recovery, pay for treatments not covered by Medicare, pay the mortgage when you are not working, or modify the house if your condition requires it. For many families, a serious illness without trauma insurance means going through savings and debt at the worst time of their lives.

Income protection

Where life insurance and TPD insurance protect against a single catastrophic event, income protection insurance replaces your income when you are unable to work due to illness or injury, paying a monthly benefit (usually up to 75% of pre-disability income). Where life insurance and TPD insurance protect against a permanent event, income protection insurance protects against the far more likely event of being off work for three months, six months, a year, or more, and needing to replace your income until you return to work.

You can choose your waiting period, i.e., the amount of time before your insurance kicks in (30, 60, 90, or 120 days), and your benefit period, i.e., how long your insurance will last (two years to age 65). You can choose to have a higher waiting period in return for lower premiums, and if you have sufficient savings to last the first 90 days, then this might be a good option. Your premiums for income protection insurance are also tax-deductible in Australia if your insurance is not in super.

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How we match cover to your actual financial position

The biggest mistake that people make in getting the cover amount right is that they simply guess it. We have a process that allows us to calculate exactly what you need, not just estimates.

Assessing your mortgage, debts, and ongoing living expenses

We start with what your family would owe if you were to die or become disabled tomorrow. This includes any outstanding mortgage on your home, any loans on investments, car finance, credit cards, and other living expenses. We also need to consider funeral costs and any immediate expenses that might arise in the weeks after a death or disability.

It’s not a five-minute exercise. We’re looking at bank statements, bank loan schedules, and household budgets, rather than depending on people’s estimates, which tend to underestimate real spending by 20% to 30%.

Factoring in your income, dependants, and future financial goals

Next, we determine how much money your family might need to replace and over what period of time. If you have young children, this replacement period might be 15 to 20 years. If your partner works part-time and must continue to do so for caregiving reasons, this is also factored in. What about other financial goals, such as providing for private school education or assisting with a house deposit for your children?

The aim is to get a cover that is based on your real family needs, not one that is based on a generic multiplier applied to your income. This is particularly important for high income earners, as the difference between standard cover and real needs can be quite large, and as such, our financial advice for high income earners includes insurance as part of the overall plan.

Reviewing existing cover held through super

Nearly everyone has some level of life insurance cover within their superannuation account. We also review the level of cover that you currently have, the cost of that cover, the policy details, and the adequacy of that cover before making a recommendation about additional cover that may be required. Your superannuation cover may be adequate and just need a top-up, or it may be so inadequate that it needs a complete overhaul due to policy exclusions, the definition of Total and Permanent Disability, and the premium erosion of your superannuation savings.

We’ll determine if keeping the cover in superannuation or outside superannuation, or a combination of both, provides the best solution for you when comparing tax benefits and premium costs with the certainty of claims.

Why an independent adviser gets you a better outcome than going direct

It seems very efficient to go direct to an insurance company or to use a comparison website. You can obtain a quote in a matter of minutes and buy your insurance on the same day. The trouble is that no one has checked to see if the insurance you are buying is actually suitable for your needs.

Direct insurers sell their own products. They are not allowed to tell you that another company’s policy has better terms for your occupation or a better definition of TPD for a lower premium. A comparison website may be able to show you the price differences, but it can’t tell you if you need $800,000 or $1.6 million, if it’s in or out of super, or if it fits in with your estate plan, or even if your details are up to date.

We are not aligned with any insurer and therefore have no conflict of interest. We will help you find the best life insurance policy that meets your exact needs from the wide range of products that are currently on offer. We will also help you with the application process and the medical and disclosure requirements that go along with it. We will also be there for you if you need to make a claim against your policy and will act on your behalf with the insurer so that you can focus on your family or your health. You can find out more about how we work as independent financial advisers and the benefits that this has for the advice that we provide to you.

How Solace Financial approaches life insurance differently

Independent advice under our own AFSL

We are not an authorised representative of a dealer group or a product provider. We actually have our own Australian Financial Services Licence, and that in itself is the basis for all of our recommendations that we make to you. So when we say that a particular policy is the right fit for you, that’s actually true because we’ve analysed the market and that policy is indeed the best fit for you. There’s no preferred product list and no sales targets from a parent company.

Qualified CFP advisers with in-house risk specialists

Our team includes Certified Financial Planner professionals who are qualified to the highest level in financial planning in Australia. We also have dedicated risk insurance specialists in-house within the practice, so your insurance cover is created by someone who works with life insurance claims and structures on a daily basis, not a generalist who happens to sell insurance as a secondary business.

That level of expertise in financial planning, combined with expertise in insurance, is not common in Brisbane. This ensures that your insurance is technically correct and well-structured within your overall financial plan.

Life insurance as part of your broader financial plan

This is where Solace differs from a traditional insurance broker. We do not focus exclusively on your life insurance. Your life insurance forms part of your overall financial plan, which also incorporates your superannuation plan, your investments, your tax situation, your estate plan, and your retirement plan.

That’s important because these factors interact. Your amount of life insurance requirements varies depending on your super balance. Your TPD structure needs to fit in with your estate plan to ensure the money goes to the right people. Income protection also interacts with your tax situation, and this impacts your superannuation savings. We can sell you a standalone insurance product. We construct a protection plan that integrates into a financial plan to help you get to where you want to be in the future. Our wealth management service is based around this philosophy.

When your circumstances change (and they will), we review your cover as part of your regular financial planning review, rather than leaving you with cover that was suitable five years ago but may not be suitable now.

What affects your premiums and how we help manage them

The premium for a life insurance policy may differ by hundreds or even thousands of dollars a year, depending on the structure of the policy. The more you understand the factors that affect the premium, the more control you can have over it.

Age, health, occupation, and lifestyle factors

Insurance firms base their pricing for risks on a set of fundamental factors. Your age is the first major factor. Your premiums rise with your age, and the slope increases sharply when you turn 50. Your medical history also plays a role. Pre-existing medical conditions, your family medical history, your BMI, and your smoking status are all important. If you have had a heart attack, for instance, your premiums rise sharply. In fact, some firms may not cover heart attacks at all.

Your occupation is also a factor; a desk-based professional will be rated lower than a tradesperson working at heights. Lifestyle factors such as hazardous hobbies and travel to high-risk countries, as well as alcohol intake, are also taken into account.

While we cannot alter your age or your medical history, we can ensure you’re declared correctly, i.e., not under-declared, which may result in a claim being declined, or over-declared, which may increase your premium unnecessarily. We’re also aware which insurer will provide you with a more favourable quote depending on your profession and health status, so we can target your application accordingly.

Structuring cover inside or outside super to reduce cost

One of the best ways to manage the cost of the premium is the position that the cover is held in. Life insurance cover held in super is paid from your super balance with pre-tax dollars, making it cheaper by 15% to 30%, depending on your marginal tax rate. This is a big saving if your premium is $3,000 per annum.

The trade-off, of course, is that coverage within super has limitations. This includes a 12-month “any occupation” limit on TPD claims. Payments are made to the super trustee rather than you. And every dollar you pay in premiums is a dollar you’re not earning compound interest on. For people nearing retirement, this trade-off is an important one, particularly if you’re considering what your insurance choices mean for your retirement planning down the line.

For many clients, the answer is a combination of both: holding some of the cover in superannuation where the tax advantage is most valuable, and holding the rest outside superannuation, where the policy benefits are more favourable, and the claims process is simpler. We will model both scenarios so that you can actually see the dollar difference and make a more informed decision.

How our life insurance advice process works

Our process is designed to be comprehensive without being drawn out. In most cases, it takes between four to six weeks from initial consultation to having cover in place, depending on the insurer’s underwriting process.

First, we’ll provide a free consultation where we’ll learn about your financial situation, your family structure, and what you’re looking to protect. There are no obligations and no pressure. If we’re able to assist you with life insurance advice, we’ll discuss what the process will look like and what our fees will be.

From there, a full needs analysis is carried out. This is where we examine your current income, debts, outgoings, existing cover, superannuation, and any other financial objectives you might have. Next, a market investigation is carried out, comparing various insurance products from a variety of insurance companies, and a recommendation is made to you, explaining what we recommend, why, and what it’s likely to cost you.

Once you are comfortable with the recommendation, we take care of the application process, which includes the paperwork, medical underwriting, dealing with the insurance company on any queries, and ensuring that the policy is issued correctly. Once your insurance is in place, we arrange to review it regularly to ensure it keeps up with your changing life.

How our fees work for life insurance advice

We think you should be aware of exactly what you are paying for before you agree to anything. Solace Financial has a flexible fee structure for life insurance advice, and we will agree this with you before we start any work.

For life insurance advice specifically, most clients choose one of two models.  One is a commission-based structure in which we charge a commission from your premium. There is no direct cost to you, and the commission is clearly disclosed to you so that there is no ambiguity about the commission that we receive. The second is a fee-for-service structure in which you pay us a fee for service, and we rebate the commission back to you to reduce your premium.

Some people also like a compromise, where they’ll pay a lower initial fee and a lower commission. We are flexible, and we’d rather negotiate a deal that suits your budget than not have a deal at all because of the structure of the fees.

The free initial consultation carries no cost and no obligation. If you decide to proceed, we will provide a written disclosure of our fees before undertaking any chargeable work.

Meet our team of advisers

scott quinlan solace financial bio 2024
Stephen Horton FINANCIAL ADVISER
Giles Stratford FINANCIAL ADVISER
Joel Carty FINANCIAL PLANNER

Scott Quinlan

Certified Financial Planner ®”

Principal / Financial Adviser
MFP, B.Comm, CFP®

I hold a Master’s degree in Financial Planning from Griffith University along with a Bachelor of Commerce from the University of Newcastle. I’m a Cert…iles-stratford/”>Learn More

Stephen Horton

Certified Financial Planner ®”

Principal / Financial Adviser
B.Comm, CFP®

I am a Certified Financial Planner (CFP) and a member of the Financial Planning Association of Australia. I have a degree in Commerce (Accounting) from the University of Queensland and an Advanced Diploma in Financial Planning.

Learn More

Giles Stratford

Certified Financial Planner ®”

Principal / Financial Adviser
MFP, AFP®

I hold a Masters in Financial Planning and a Member of the Financial Planning Association.

Learn More

Joel Carty

Certified Financial Planner ®”

Financial Planner
CFP®, MFP, CTA

I hold a Master’s degree in Financial Planning from the University of the Sunshine Coast and am a Certified Financial Planner (CFP®). Additionally, I am a Chartered Tax Adviser (CTA) and a proud member of both the Financial Advice Association Australia and The Taxation Institute of Australia.

Learn More

Between our advisers, we bring more than 80 years of professional expertise. Meet the full team.

FAQs

How much life insurance cover do I actually need?

This depends on your mortgage, your debts, your income, the number and ages of your dependants, and the length of time your family would need financial support if you were not around. As a rough guide, most families with a mortgage and young children need between $1 million and $2.5 million in death benefit only. We will calculate the exact amount based on your actual numbers.

Can I keep my super life insurance and add a separate policy?

Yes, and this is a common approach. Your super fund’s life insurance can be a base level of cover, and a separate policy can be taken out to fill any gaps, such as for TPD using an own occupation definition of total and permanent disability or for trauma insurance, which is not offered by superannuation funds.

Is income protection tax-deductible in Australia?

Income protection premiums are tax-deductible if you have an income protection policy outside of super. If you have an income protection policy within super, then the super fund claims the deduction. This is something we take into consideration when making a recommendation.

Do I need medical tests to get life insurance?

Not necessarily, especially for smaller amounts of cover, where a health declaration alone may suffice without the need to take any medical tests. However, for larger amounts of cover or where you have pre-existing medical conditions, blood tests, medical examination, and sometimes specialist reports, may be required. We’ll walk you through the underwriting process to ensure there are no unnecessary delays.

How often should I review my life insurance?

At least once every two years or when there are significant changes in your personal circumstances. This includes buying a property, having a child, changing jobs, setting up your own business, going through a separation, or inheriting a property. We can schedule these as part of your ongoing financial plan to make sure your life insurance keeps up with your life. If you have recently inherited a property and need to review your overall financial situation, then our financial advice on inheritance could be helpful.

What happens if my insurer declines my application?

If your insurance company does not accept your application, it does not mean that we cannot get insurance for you. Insurers have different appetites for different types of risks. Some may be more flexible in their approach to certain health conditions or occupations. We are aware of the insurance companies that are most likely to accept your type, and we can work your application strategically to ensure we get the best possible result.

Talk to a Brisbane life insurance adviser

If you are unsure whether your existing arrangements are sufficient, or if you have been thinking of getting life insurance but haven’t got around to it, a chat with our team is a good place to start. The initial consultation is free and takes around 30 to 45 minutes, during which time we can clarify where you stand and what, if anything, needs to be done.

You can book online or call our Brisbane office directly. Alternatively, you can send us a message, and we will get back to you within a day. There’s no obligation and no pressure to sign up for anything during the call.

Contact

P: (07) 3106 3106 | F: (07) 3106 3100
E: [email protected]

Address

Solace Financial House
Level 6, 97 Creek Street, Brisbane QLD 4000
GPO Box 980, Brisbane Qld 4001

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